Mortgage Servicing in a Rising Rate Environment
As we approach a hard year in 2023, credit unions may see a spike in member delinquency, or cases of members having to foreclose on their homes. When these difficult issues arise, proactive communication with your members is crucial to ensuring that your institution...
Improving Member Retention with a Better Digital Experience
Credit unions have an advantage over other lenders when it comes to retention. But to keep members happy over the long term, you need to meet them wherever they are. Topics include: How digital servicing tools have moved from optional to necessary. How those tools...
The Financial Side of Mortgage Offerings
In this podcast, we explore how credit unions can work towards long-term viability in a fluctuating mortgage market. Listen as we discuss: Current market overview Traits of profitable credit union mortgage departments Credit union cost structure adjustments Value of...