OUR PROMISE

Real. Simple. Service.

Real

We exercise transparency in every detail along the way and recommend only the solutions that are right for you. Information at your fingertips. This is our honest commitment to you—a real one.

Simple

You are looking for an opportunity to grow, and we have the solution. Let us handle all the details while you focus on your growth. Ready for you, flexible, and straightforward—it really is that simple.

Service

As industry experts, we apply the same unrelenting service standards to your members that they have come to expect from you. We are an extension of your brand—truly.


SOLUTIONS

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Origination Services

Due to the cost of production along with demanding regulatory requirements and ever-changing technology, many credit unions are unable to offer mortgage products to their members. TruHome offers a range of flexible origination solutions, enabling credit unions the ability to fulfill the home-ownership dreams of their members. TruHome’s origination solution is turn-key, providing you access to mortgage experts with years of experience in origination, processing, underwriting, closing, and funding.

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Secondary Marketing

One of the most challenging tasks for credit unions is accessing the mortgage secondary market. TruHome provides you the opportunity to use our expert services to eliminate that challenge. We provide you with the liquidity to compete and the pricing to be competitive—removing the limitations and risk to your business. We help you remain profitable, while providing your members an affordable, inclusive mortgage solution. TruHome offers flexible solutions to hold funded loans in your portfolio or to sell them in the secondary market—whatever makes sense for your credit union.

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Servicing

Your members have chosen to work with you for their mortgage loan—and we think it should stay that way. Let TruHome manage the day-to-day tasks of your mortgage offering, including processing loan payments, personally responding to your member inquiries, tracking principal and interest paid, managing escrow—while keeping your brand at the front and center to your members. We are here to help grow your credit union, and provide your members a seamless experience with their mortgage loan — every step of the way.

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Insight Credit Union LogoInsight Credit Union Logo

“Everyone at TruHome is so accessible — from the CEO to member service agents. We made a visit to their office and I walked away with a true understanding, not only of their operation, but of the people who make the operation work. To know whom to contact personally with questions gives me great confidence in them as a partner.”

Jodi Petrzala

Vice President Consumer Lending

“Everyone at TruHome is so accessible — from the CEO to member service agents. We made a visit to their office and I walked away with a true understanding, not only of their operation, but of the people who make the operation work. To know whom to contact personally with questions gives me great confidence in them as a partner.”

Jodi Petrzala

Vice President Consumer Lending

BrightStar Credit Union LogoBrightStar Credit Union Logo

“I would absolutely recommend TruHome to credit unions looking for a mortgage partner. TruHome has an extensive, yet flexible, suite of solutions. The cost benefit of partnering with a mortgage expert to limit investment and lower risk is very favorable. And most importantly, TruHome knows how to deliver great service — not only to their credit union clients, but to their clients’ members.”

Dave Birulin

Vice President of Lending & Collections

“I would absolutely recommend TruHome to credit unions looking for a mortgage partner. TruHome has an extensive, yet flexible, suite of solutions. The cost benefit of partnering with a mortgage expert to limit investment and lower risk is very favorable. And most importantly, TruHome knows how to deliver great service — not only to their credit union clients, but to their clients’ members.”

Dave Birulin

Vice President of Lending & Collections

Greater Texas Credit Union and Aggieland Credit Union logosGreater Texas Credit Union and Aggieland Credit Union logos

“I have a great deal of respect for the leadership of TruHome. They are experts in their field, yet approachable and genuine. Because TruHome is owned by credit unions, their culture fully embraces the credit union philosophy. And the technology advancements they have made far surpass anything we could do on our own. It has been a real pleasure to work with our TruHome mortgage partner.”

Larry Hudson

Chief Lending Officer

“I have a great deal of respect for the leadership of TruHome. They are experts in their field, yet approachable and genuine. Because TruHome is owned by credit unions, their culture fully embraces the credit union philosophy. And the technology advancements they have made far surpass anything we could do on our own. It has been a real pleasure to work with our TruHome mortgage partner.”

Larry Hudson

Chief Lending Officer

“CommunityAmerica is completely focused on member service, and our partnership with TruHome allows us to extend that commitment in the mortgage lending space. TruHome’s dedication to personal service, breadth of industry expertise and investments in leading technology solutions is a significant value-add to our organization. Thanks to their collaboration, our mortgage business has never been stronger.”

Lisa Ginter

CEO

“Everyone at TruHome is so accessible — from the CEO to member service agents. We made a visit to their office and I walked away with a true understanding, not only of their operation, but of the people who make the operation work. To know whom to contact personally with questions gives me great confidence in them as a partner.”

Jodi Petrzala

Vice President Consumer Lending

“The pace was fast but I think the right speed for our industry. Great, outstanding and rapid feedback to our questions. This is one of the best implementations that I’ve be a part of, and I’ve been through many. I would highly recommend this process to other service providers. The level of documentation, scheduling and follow up on the plan was excellent. I loved the end of the week summary and go forward calls. Short, precise and re-centering.”

Kevin Scott

CEO

“Everyone at TruHome is so accessible — from the CEO to member service agents. We made a visit to their office and I walked away with a true understanding, not only of their operation, but of the people who make the operation work. To know whom to contact personally with questions gives me great confidence in them as a partner.”

Jodi Petrzala

Vice President Consumer Lending


INVITATION TO CONNECT

Jeff Vossen

Jeff Vossen

Origination Services

Jeff manages the direction of all mortgage origination and operational functions for TruHome. He works with business leaders to ensure TruHome’s products and services enhance the credit union industry’s market share with the mortgage product offering.

Greg Spurgeon

Secondary Marketing

Greg leads the secondary market business, managing TruHome’s lines of credit, purchasing, and selling mortgages. He has developed a top-tier team focused on providing credit unions with easy, efficient, and competitive access to the secondary market.

Doug Battin

Servicing

Doug provides oversight for a growing servicing portfolio, now more than 50,000 loans and over $5 billion in assets. During his tenure at TruHome, Doug’s servicing teams have achieved a 95.5% credit union member satisfaction rate.

Job seekers: Make your home at TruHome! We’re looking for ambitious, service-oriented candidates to join our team.

OPEN POSITIONS