We're TruHome

we help credit unions bring
their members home.

Our Story
A father and child having fun

Your Members Rely On Your Credit Union...

For all the big and small moments in their lives. With one big exception for most of them…

And the one that may matter most of all – their home mortgages.

You’ve worked hard to build trust with your members, and you want to (and should) walk alongside them in this big decision, too.

The good news is… you can.

TruHome has provided private-label services to credit unions nationwide since 2004

It’s Been Our Privilege to...

Serve More Than

100

Credit Union Partners Annually

Originate Nearly

$4 Billion

In Mortgage Loans Annually

And Service More Than

70,000

Mortgage Loans

Each number, a story. Each story, a member who returned home.

We’re built, led and operated by industry experts with one mission:

Bring Your Members Home™

Our Leadership

Doug Hoelscher

President

Doug Hoelscher is a proven financial executive with a track record of organizational leadership, finance and accounting expertise, and staff development capabilities. Doug is a trusted business leader, adept at building and maintaining internal and external relationships. He is responsible for the overall operations and strategic vision of TruHome.

What Doug loves more than anything is helping credit unions grow their mortgage business by making what can be burdensome from an operations and regulatory perspective, simple. His passion and commitment to the industry is evident by the results experienced under his leadership. During his tenure at TruHome, the company has set a record for closed loan volume and achieved the second highest member survey satisfaction in the organization’s history.

Doug has worked in the credit union industry for 16 years, and he is inspired every day by the commitment of credit unions to put their service to members first over financial returns. 

Brad Richardson

Chief Financial Officer

Brad Richardson loves nothing more than to help credit unions understand the financial value that having a mortgage offering can bring to their balance sheet and income statement. He has worked in the industry for 16 years, most of which was spent working for a credit union. He understands and embodies the commitment of the industry to create financial outcomes that maximize the experience and value each member deserves from their credit union.

As CFO of TruHome, Brad is responsible for assisting in developing strategic plans and constructing long-range financial budgets to support the company’s objectives. Brad relishes the successes his group has had in simplifying and automating accounting processes and reporting, and looks forward to making process upgrades available to credit union clients as well. 

Jeff Vossen

SVP of Originations & Operations

Jeff Vossen joined TruHome Solutions in 2010 and brought with him 19 years of loan operations management, financial analysis and sales experience. Jeff manages the direction of all mortgage origination and operational functions for TruHome, including originations, processing, underwriting, closing and mortgage solutions. Since 2010, Jeff’s originations and processing groups have achieved an average of 97% in credit union member satisfaction.

Additionally, Jeff works with credit union leaders to ensure TruHome’s products and services continue to enhance the industry’s market share with the mortgage product offering.

Prior to joining TruHome, Jeff worked in the banking industry, where he saw customers treated like a number or widget. He continues to be energized by the credit union movement’s commitment to understand each member’s personal situation and help them improve their financial picture. Doing those things brings a real sense of mission and purpose to Jeff’s work. 

Doug Battin

SVP of Mortgage Servicing

Having nearly 30 years of mortgage business experience, Doug Battin has led TruHome’s servicing business since 2014. He leads a team of 50+ professionals, who are responsible for servicing loans for over 50 credit union clients. His team has grown TruHome’s servicing portfolio to over 42,000 loans and over $6 billion in assets. Among other things, the team manages new loan boarding, escrow administration, cash processing, client and investor reporting, document control, lien release, member services call center, and collections and default related actions when necessary.

Doug lives firsthand the compliance challenges of working in the mortgage servicing business. He works tirelessly to eliminate pain-points for credit union partners while ensuring TruHome stays in compliance, despite constantly evolving state and federal regulations.

One of Doug’s proudest moments since joining TruHome is the successful, nine-month integration that his team facilitated to launch the new Black Knight Servicing System. 

Greg Spurgeon

SVP of Secondary Marketing

With more than 16 years of mortgage banking experience, Greg leads the secondary marketing unit at TruHome. In this role, he is responsible for hedging TruHome’s pipeline and warehouse interest rate risk, purchasing mortgages from clients, and selling mortgages on the secondary market.

Prior to joining TruHome, Greg managed the mortgage finance program for the Missouri Housing Development Commission, a $2 billion financial institution that raises capital through the municipal bond market to provide financing to first-time homebuyers.

With TruHome, Greg has developed a top-tier team focused on providing credit unions with easy, efficient, and competitive access to the secondary market so they have the flexibility to grow their mortgage lending program. Though TruHome was Greg’s first foray into the credit union industry, he has come to really love the industry’s passion for serving members. 

Mike Eggleston

SVP of Legal

Mike’s 25-year membership at a credit union is what led him to TruHome. He saw first-hand the commitment credit unions have to their members and that experience reminded him of the small town where he grew up. As a seasoned attorney with nearly 40 years of experience, he has leveraged his general counsel background and expertise in commercial real estate, business law, contract review, human resources and facility management to assist TruHome in becoming a best-in-class mortgage provider to credit unions.

Mike joined TruHome in 2012 and has led many initiatives, including developing new client contracts, setting up many compliance-related functions, and overseeing the construction and expansion of the current 40,000 square-foot facility.

One of Mike’s favorite things about his position is the variety of issues that confront him daily, the caliber of people he works with, and the ability to take ownership of problems. He loves to help find a solution for the business owners and to work directly with members to address any needs they may have. It reminds him why he joined TruHome in the first place – to deliver excellent customer service! 

Andrew Duncan

SVP, Mortgage Technology & Compliance

Andrew Duncan has worked with and for credit unions for more than 15 years. His experience spans all lines of credit union business, but his passion (not surprisingly) is in mortgage lending and servicing.  Andrew loves working with credit unions by engineering solutions to streamline member and staff experiences, all while ensuring compliance.  He bridges the gap between scalability and compliance, affording credit unions time and resources to do what matters: serve members.

With TruHome, Andrew has devised unique data and lead management strategies, built comprehensive loan team collaboration software, and deployed intelligent automation solutions – including numerous robots to handle repetitious tasks and free up staff time to do what’s important: serve members.

Andrew joined TruHome in 2017 to lead the compliance function after managing compliance for a large credit union in Iowa. He has been privileged to devise a technology-driven approach to verifying compliance and quality control to materially reduce risk for TruHome and our clients. In 2021, his role expanded to include all mortgage technology solutions involving point of sale, loan origination, and business intelligence functions.

Join Our Team

We could tout the top-notch benefit package, the competitive pay, the continuing education, or even the career growth opportunities, but shouldn’t those be a given these days?

If you’re going to invest 40 hours of your week, and give some of the best parts of yourself to a career, wouldn’t you rather join a team who is: 

 
 

 

 

 

 

 

 

At TruHome, you’re not a cog in the machine. You’re a key voice who serves our credit union partners and helps them bring their members home, where they belong.

And if you belong on a team like that, we should talk. 

Employee Benefits

In order to attract, retain, and grow a team like that, our benefits do play a major role. And we feel like it’s our job to ensure our TruHome family is taken care of through our benefits and wellness programs.

Ready to Join the TruHome Team?

Meet Our Team

We’d like you to meet some of our team. We have approximately 330 employees and they all have an interesting story to tell.

Chance

Lead, Mortgage Loan Consultant

Chris

Lead, Mortgage Underwriter

Tim

Mortgage Loan Advisor

Matt

Manager, Mortgage Originations

Matt

Lead, Point of Sale Technology