SERVICING

Having the ability to offer mortgages is crucial to solidifying a credit union’s position as its members’ primary financial institution. Customer loyalty is enhanced as members are provided a seamless experience when making their monthly payments or managing their escrow account.

An overgrown coutry estate with a cobblestone drive

Superior Service

At TruHome, we recognize the importance of delivering superior service at every stage of the mortgage process. Knowing this, we have invested significant time and resources to construct exceptional member experiences​, delivered​ through best-in-class technology and well-trained servicing professionals.

Your Brand

TruHome only services mortgages for credit unions, so we understand your service mission and we treat your members as our own. TruHome keeps your brand and your logo front-and-center for the duration of ​your member’s mortgage relationship. This is just one of the many mortgage features we uniquely offer to credit unions.

Servicing Solutions

TruHome partners with credit unions to ensure their mortgage offering is in complete compliance, which is increasingly difficult for credit unions to do on their own given the changing regulatory and Agency servicing requirements.

Our other mortgage servicing features include:

  • Cash and payment processing automation
  • Escrow administration
  • Agency complaint collection, loss mitigation, default, and claim-processing practices
  • Standard daily and monthly portfolio updates and reporting
  • Investor, default, and management information reporting
  • Loan payoff, satisfaction, and client-release processing

TruHome is an approved subservicer for Freddie, Fannie, Ginnie Mae, and FHLB. TruHome provides you the flexibility you need to manage your mortgage portfolio.

Greater Texas Credit Union and Aggieland Credit Union logos

“When we were getting to know TruHome, we were really intrigued by their credit union ownership structure. And what we have learned by working with them is that they really are committed to living the credit union philosophy of “People Helping People.” They become us when they service our members. We so appreciate their partnership and the mortgage offerings our members can access as a result.”

Larry Hudson

Chief Lending Officer


INVITATION TO CONNECT

With Doug Battin

Doug Battin

To learn more about TruHome mortgage servicing for your credit union, contact Doug Battin.

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